Due to the outbreak of Covid-19, we have adapted how we work with our customers, to ensure we still provide a renowned quality service to you. As we now have a maximum of 3 households at any one time
Our appointments are for a minimum of 1 hour and a maximum of 2 hours, this allows us enough time to explain the many details that come with renovating a bathroom, and allowing this time is imperative to a smooth running renovation. Although we are asking customers to book, you can still "drop in" if we:
a) Don't have a full capacity showroom (4 households)
b) Don't have a fully booked day with no available slots.
Otherwise, there is no guarantee that you can be served the moment you "drop into" the shop, this is why we recommend booking an appointment
As we want to be as flexible and safe as possible for you the customer and our staff, we will do our best to fit you in at a time that will suit you best.
Our appointment rules are as follows:
a) Please ring the bell or knock, as we may not see you if we are busy.
b) we will ask you to apply hand sanitiser on entry to the showroom. (Regardless if you have already applied some before entry) we will need you to reapply on entry to the showroom.
d) As the shop is busy, we are asking families to make childcare arrangements if possible
e) You must not have been away to any of the listed government areas within the period of you're appointment
f) if you have been ill (with any symptoms) please do not come to the showroom, please however call to cancel the appointment and we will rearrange for when you are better.
g) if you do feel unwell within a 2-week period from vising our showroom please call us ASAP so we can take appropriate action.